Delivery Time = Handling Time + Shipping Time
We check inventory every day to ensure that there are sufficient stocks for every product. Most orders processing time is 1-3 days on weekdays to process before shipped from our warehouse (Exclude Weekends).
Express status inquiry: https://www.teenro.com/apps/17TRACK
It will take 3-4 weeks for delivery depends on your location.
We could ship to most countries except Cuba, Iran, Syria, Russia, North Korea and the Crimea Region of Ukraine.
The shipping fee depends on your country:
Shoes: Free shipping in the US and some parts of Europe
(Europe USA, Australia
Germany, France, Great Britain, Ukraine, Armenia, Bulgaria, Croatia, Iceland, Liechtenstein, Hungary, Northern Macedonia, Luxembourg, Turkey, San Marino, Serbia, Cyprus, Åland Islands, Austria, Andorra, Greece, Italy, Latvia, Norway, Czech Republic, Moldova, Monaco, Slovakia, Svalbard and Jan Mayen, Guernsey, Greenland, Georgia, Vatican City State, United States of America. , Georgia, Vatican, Belgium, Faroe Islands, Poland, Bosnia and Herzegovina, Jersey, Ireland, Estonia, Sweden, Switzerland, Guadeloupe, Reunion, Belarus, Gibraltar, Kosovo, Lithuania, Romania, Finland, Netherlands, Portugal, Spain, Albania, Isle of Man, Mayotte, Montenegro Slovenia Standard - (Free shipping)
Belize, Guatemala, Costa Rica, St. Lucia, St. Kitts and Nevis, St. BarthÉlemy, St. Vincent and the Grenadines, St. Pierre and Miquelon, Dominica, Dominican Republic, Anguilla, Antigua and Barbuda, Nicaragua, Bahamas, Barbados, Panama, Curaçao, Cayman Islands, Grenada, French St. Martin, Honduras, Haiti, Jamaica , Turks and Caicos Islands, Trinidad and Tobago, Bermuda, British Virgin Islands, Sint Maarten (Netherlands), El Salvador, Montserrat, Aruba, Martinique Standard $9.97)
Uruguay, Ecuador, Colombia, Guyana, Venezuela, Paraguay, Brazil, Chile, French Guiana, Bolivia, Falkland Islands, Peru, Suriname, Dutch Caribbean, Argentina Standard $19.99)
Small Islands off the U.S. mainland, Mexico, South Georgia and South Sandwich Islands, French Southern Territories Standard $5.97)
East Timor, Tuvalu, Kiribati, Papua New Guinea, Cook Islands, Solomon Islands, Tokelau, Fiji, New Caledonia, New Zealand, Tonga, French Polynesia, Nauru, Wallis and Futuna, Vanuatu, Pitcairn Islands, Niue, Samoa, Norfolk Island, Malta, Canada Standard $6.97)
Accessories (socks, gloves, hats, etc.) require free shipping over $60.
Has my order been dispatched yet?
Most orders are generally dispatched within 24 hrs (Excludes Weekend) but may up to 72hrs, sometimes longer. You will receive a dispatched email when your order has been dispatched, please check your SPAM/Junk box just in case it slips in there. If you cannot find your dispatch email, contact us at firstname.lastname@example.org Or phone +86 18205993834 , and we can give you real-time information on whether your order has been dispatched or not. It always takes 1 to 3 days before the package is checked into the carrier's tracking system.
Do your prices include VAT?
Yes, VAT is only for orders within the EU (European Union)..
My item arrived broken or damaged what can I do?
If your product is damaged please take photos and a video then send them to email@example.com Or phone +86 18205993834. We will arrange a new shipment within 48 hrs. We are not responsible for any damages to boxes, cases or other packaging. This is the carrier's responsibility to handle them with care, we have no control over this.
Why did I not receive a confirmation email after placing the order?
There's a good chance that our email has ended up in your SPAM/JUNK folder so please do check there. If you still can not find it, please do let us know.
I don't have a tracking number, when will I get it?
When you receive your dispatched email, it will be there most of the time, if you can not find it, please email us at for an update on your tracking.
For more shipping information, please contact us via email or filling out the ‘Contact Us’ form, we will usually get back to you within 24 hours.