Return Policy To complete your return, we require a receipt or proof of purchase. Please read carefully about our Return and Refund Policy before make the order: Our return and refund policy last for 30 days. If 30 days have gone by since you receive the product(s), we can’t offer you a refund or exchange. -All purchases (Steel Toe shoes 、Steel Toe Boots 、Composite Toe Shoes 、 Socks, hats, gloves, etc. ) can be returned within 30 days after you have received the last package of your order.
Return Request: (if applicable)
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
1.If the buyer needs to cancel an order after the items have been sent out and are in the logistics update phase, please email firstname.lastname@example.org Or phone +86 18205993834 within 12 hours, and we will contact the logistics company to cancel the goods shipped to the destination.
2.The order cannot be canceled if it has been in the logistics update stage for more than 48 hours,Or users who want to return after receiving the shoes,Size, or don't like it. please make a Returns and refunds request.If there is a problem with shoes, please take pictures and videos and reply to us.please email email@example.com Or Tel: +86 18205993834
3.Return address, we will send you by email
packaging If your product is damaged please take photos and a video then send them to firstname.lastname@example.org Or Tel: +86 18205993834，After confirmation, is there any quality problem in our delivery. We will arrange a new shipment within 48 hrs.
Shipping fee 1.You will be responsible for paying your own shipping costs for the returned items. Secondly, the transportation costs we actually paid to deliver the items cannot be refunded, and it will be deducted from your refund.
2.If the goods received are damaged or incorrect due to our fault, the buyer is not responsible for the shipping costs.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 2-3 business day.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com Or phone +86 18205993834
Conditions that you can't refund
(1) If you inform us after the order was shipped More than 48 hours, you can't cancel the order or apply for a refund. You could return to products to us and get a refund.
(2) If you think the product you receive is defective or damaged, but refuse to take a photo or video to describe the problem, you can't apply for refund.
Return address: (if applicable)
Contact Email : info@Teenro.com
Contact Tel: +86 18205993834
Address: No. 504, Building 10, Donghai Cross-border Ecosphere No. 18 Xiangbin Street, Bincheng Community, Donghai Street, Fengze District Quanzhou City Fujian
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