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Portable Power Station FAQ

Q1: Can the product be brought on board a plane?
A: No, because this product is a lithium battery. According to the International Standards & Regulations for the Transportation of Hazardous Materials, no lithium batteries with more than 100 watt hours may be allowed in carry-on bags.

Q2: Why is there sound when using?
A: The product adopts an air-cooled system, and the built-in fan helps the product to cool better. Slight noise when using is normal.

Q3: Can I charge the Jackery Explorer 2000 Pro while a device is plugged in?
A: Yes, you can. When charged with AC input, it supports a maximum power output of 1800W. When charged with AC input + DC input ( i.e. solar charging or car charging) simultaneously - it supports a maximum power output of 1800W. When charged with DC input (i.e. solar charging or car charging), it supports a maximum power output of 2200W.

Q4: How to keep this product when it is not used for a long time?
A: If the battery is to be unused for a long time (more than 3 months), it should be maintained at 60-80% of the rated capacity (it's recommended to check and charge every 3 months). Store it in a dry and cool place with temperature range between 0 ℃~40 ℃, and humidity 0%~60%. Avoid contact with corrosive substances, and far from fifire and heat sources.


Q5: Can it be used to jump start a car?
A: We are very sorry, but it cannot be used to jump start a vehicle. However, it can be used as power supply for automobiles. You can recharge the car via a Jackery power supply cord, which is available for purchase separately.

Q6: Why is the output to the low-power device automatically turned off after several hours?
A: In case of forgetting to turn off the output (causing the battery to drain), the Low Power Mode will be turned off by default. That is, when the port is connected to a small load device(AC Output≤25W, USB Output≤2W, Car Port≤2W) for 12 hours, the device will automatically be turned off. In case you want to resume recharging, press the car port button/USB button/AC button to restart the device. If you want to turn on the Low Power Mode, long press the AC Button and DISPLAY until the Low Power Mode icon appears on the screen. If you need to turn off the Low Power Mode, repeat the above operation until the Low Power Mode icon disappears on the screen.

Q7: Why does the USB Output operation indicator light up, the load device has no charging input or can't work normally?
A: Please check whether the load device is broken firstly. If the device is normal, press the USB Button to restart the output.

Q8: What's included in the packing list?
A: The following items are included: AC power cord, car charger cable, user manual, brand stickers and envelope.
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