We’re listening – and here are answers to your most frequently asked questions.

Online Ordering
For questions regarding your experience at teenro.com, to email us, we can be reached at:info@teenro.com

7:00 am to 10:00 pm EST Monday - Friday
9:00 am to 9:00 pm EST Saturday - Sunday

1.Minimum Order 

We Have No Minimum Order And It Is Easier For You To Try Our Product And Service.

2.Customs Duty

We Have Experience To Solve This Problem, When You Order You Can Choose The Amount Of The Invoice According To Our Experience, We Will Try To Give An Adequate Solution To Pay Less Customs Tax.

3.Shortage Problem

A: We Tried To Send 100% Of Your Order, But Maybe One Or Two Items Are Out Of Stock. To Save Time We Will Send Your Directly.

B: We Did Credit In Your Account. You Can Use It In Your Next Order. 

C: Would You Like To Change To Other Items.

4.Can I Choose Other Shipping Agents?

Yes, We Can Transfer Your Goods Through The Company You Required.

5.Can I Put My Own Branding On The Package You Send?

We Have Our Own Branding. We Can Make Your Own Branding But You Need To Order Each Style For More Than 50 Pieces And You Need To Pay For The Paper And Provide Design.

6.The Time To My Country.

We Have Different Way To Delivery Your Goods With Different Time And It Usually Takes About 5-15 Working Days.

7.The Shipping Cost.

Our shoes free shipping countries USA, Europe region.
Accessories (socks, gloves, hats, etc.) require free shipping over $60.

8.How To Refund For Missing And Broken Ones?

Our Quality Rule Is Very Strict. If Any Damaged Items Are Caused By Long Term Delivery, Just Email Valid Pictures To info@teenro.com Within 7 Days After Receipt Of Your Goods. Then Our Qc Department Will Forward Your Pictures To Account Department, To Ask Compensation For You.

9.When Will You Refund Me The Broken And Missing Items?

After We Confirm It,We Will Do Credit In Your Account.

10.Size Problem

Dear Friend, Our System Are Improved Now. When You Order, Please Leave Us A Message Or Send Mail To info@teenro.com. The Sizes You Want And We Will Check It To You.

11.The Quality Is Not Satisfying

We Are Sorry For This Problem, Can You Sent Me Picture For Us, We Will Talk With Our Manager Of Production To Solve This Problem. We Will Give You Some Discount Foryour Next Order. Sorry Again.

12.When Can I Get Tracking Number, Packing List? I Haven't Received It Now

We Will Send Your Goods Within 24-48 Hours after Receiving Your Payment, When Your Merchandise Are Sent, We Will Send Information To Your Registered Email.(Exclude Weekends)


Please Check The Following Payment Directions For Your Reference By Logging Into Your Account. Login -> My Orders -> Pending Orders -> Checkout By PayPal (Or Credit Card) -> Pay - Ok And We Accept PayPal, Western Union Or Bank.

14.What Time My Order Will Be Sent?

 Usually 48-96 Hours Or So, If You Order Many Items, We Maybe Need 2-5 Days To Prepare. Anyway, We Will Try Our Best To Delivery Your Items Within 48-96 Hours After Receipt Of Your Payment.

15.Wrong Items

We Are Sorry, We Will Send You Again This Product With Your Next Order.

16.The Price Can Be Lowered?

Our Price Is Already Super Low, We Will Not Cut Again, But We Will Give You Discount According Your Purchase Total, Please See The Discount Policy.

17.How To Add Some Items?

If You Already Placed One Order But Want To Add Some Items, Please Enter Your Order, Check The Details Of Your Order, Put The Quantity Of Items You Want To Add Then Pay This New Order. If You Already Paid, Please Email: info@teenro.com The Items You Want To Return, Then We Can Help You.

18.The Material Of....

Our Products Are All In High Quality And Most Of Different materials, made shoes.

19.Can You Delivery To My Country?

All Countries We Can Send, United States, Ingleterra, French, Spain, Mexico, German, Ect The Country That Have Dhl, We Can Ship Without Any Problem.

20.Shipping Rules.
1. Our shoes are made in China and due to the steel toe alloy toe etc., some of our shoes will be one size smaller than normal sneakers.
2. So our warehouse staff will give priority to the EU one size bigger on the website when shipping.
3. Different brands of shoes in the same US size, as everyone's foot size will be different, some people may feel big or small when they receive the shoes.
Please don't worry, if the shoes are too big or too small, please contact us to communicate, you can choose to exchange or return them, or get a partial refund, the buyer is responsible for return shipping.